Caravelle Inc. (hereinafter referred to as "we", "our", "us" ) has established the following privacy policy (hereinafter referred to as "this policy") regarding the protection of customers' personal information, and based on this policy, we will appropriately handle personal information. The definitions of terms used in this policy are based on the Act on the Protection of Personal Information (hereinafter referred to as the "Personal Information Protection Act").

(Personal Information to be Acquired)

We acquires the following personal information about customers.

  1. Usernames, registered phone numbers, status messages, profile images, and other information that you have registered with WhatsApp or that WhatsApp has obtained from the communication application ``WhatsApp'' provided by WhatsApp, LLC
  2. Information provided by the customer to us when registering as a member of this service, including name, email address, purpose of use of this service, and other questions
  3. The name, telephone number, name of the restaurant you wish to make a reservation for, location of the restaurant and URL of the restaurant's website, desired time of reservation, number of people making the reservation (adults/children) that you provide to us when using this service. (including details of people), allergy information, and other information regarding answers to questions
  4. Name, age, nationality, place of residence and length of stay in Japan, satisfaction level of this service, and satisfaction of restaurants used via this service provided by the customer when responding to a questionnaire after using this service, information regarding the content of responses to the questionnaire, including whether the responses to the questionnaire can be posted on our website, and other responses to the questionnaire
  5. In addition to the previous four items, character strings, images, audio, videos, and other information posted by customers to this service
  6. Identifiers such as cookie IDs, information on your device, usage status of other services (including access logs, IP addresses, OS information, WhatsApp version information, language settings, etc.), etc.
  7. Information regarding transaction details and payment history, as well as information regarding payment and its method, etc.
  8. In addition to the above items, information regarding inquiries and communications from customers to our company, etc.

(Purpose of Use)

We will acquire and use customer's personal information within the scope of the following purposes of use (hereinafter referred to as "Purposes of Use").

  1. For registration to this service, identity authentication when using this service, and customer management
  2. To provide and maintain this service
  3. To develop and improve this service
  4. To request usage fees for this service
  5. To prevent and respond to fraudulent acts, etc.
  6. To maintain and manage this service